We manage your flights before, during, and after your journey, so you don't have to deal with the consequences of the wrong decision.
Most travellers don't realise how much they're losing until something goes wrong. By then, it's too late.
Non-refundable when you needed flexible. Change fees you didn't see coming. Baggage not included. We help you understand exactly what you're buying before you pay.
The “cheap” fare that ends up costing more once you add seats, bags, and changes. We find the true cost of every option so you can compare properly.
Flight cancelled. Missed connection. Denied boarding. Airlines are not on your side. We are on your side and we step in immediately to protect your journey and your money.
We're not a booking engine. We're a dedicated travel expert: advising, planning, booking, and managing on your behalf, for individuals and organisations.
Before you commit to any booking, we break down exactly what your ticket allows: refunds, changes, baggage, stopovers, and all conditions attached. No surprises.
Direct vs connecting. Stopover rules. Minimum connection times. We map your route properly, especially for complex, multi-city, or diaspora routes.
You get our honest recommendation on which airline, which fare class, and which timing, before you commit. We tell you what the travel agents won't.
We handle the booking on your behalf: communicating with airlines, managing your confirmation, and coordinating any special requirements across your journey.
We track your flights from booking through to landing. Alerts before problems escalate: schedule changes, delays, or risks caught early.
Flight cancelled or significantly delayed? We step in immediately, handling alternative rebooking, managing compensation claims, and keeping you moving.
We chase refunds and airline compensation on your behalf so you don't have to navigate their processes alone.
From departure to landing. We remain your point of contact throughout, so problems don't become disasters.
For African and Asian diaspora travellers, families, faith communities, busy professionals, and organisations. The challenges are real. We get it.
Lagos, Accra, Nairobi, Abuja, Harare, Johannesburg and beyond: complex routing, limited direct options, visa considerations. We know these routes deeply.
South Asia, Southeast Asia, or the Middle East with multi-leg journeys, transit visa risks, and complex connecting routes, handled.
We coordinate everything: seats, baggage, connections, so nobody gets separated or left behind.
We work with faith organisations managing speaker travel, conferences, and mission trips. We understand your unique calendar and scheduling needs.
No time to spend hours searching and comparing? We handle all the research, find the best options, explain the rules, and book while you focus on your work.
Managing staff or delegate travel? We have supported 5 organisations to date. Multi-passenger bookings, cost risk, and team support throughout.
We keep it simple. No long forms, no waiting in queues, no automated chatbots. Just a real expert handling your travel.
Share your route, dates, and requirements via our travel request form, whichever you prefer.
This covers your route analysis, fare rule review, and tailored recommendations. Credited back if we manage your booking.
We present your options clearly, book when you're ready, and stay with you through the journey, before, during, and after.
Use us once or join as a member. Either way, you know exactly what you're paying before we start.
£75 planning fee (credited if booking proceeds)
10% concierge fee · minimum £100
Example: £800 flight = £80 concierge fee + £75 planning fee (waived if we book it).
Members pay lower concierge fees, never pay a planning fee again, and get priority support. From £49.99/month with a minimum 3-month term.
Real reviews from verified clients. Reproduced with permission.
"We were in complete panic when our Pastor's flight from London to the Netherlands was cancelled at the last minute in the evening. She had an important interview early the following morning. We contacted MAJ Travel Concierge later that evening, and they immediately took control. They secured an alternative flight and ensured our Pastor was on the first departure out of London the next morning. What could have been a complete disaster was resolved with professionalism, speed, and genuine care."
"I had an outstanding experience with MAJ Travel Concierge from start to finish. The entire process was seamless, professional, and completely stress-free. Every question was answered promptly, options were clearly explained, and I felt fully supported throughout. They went above and beyond to ensure everything ran smoothly. I highly recommend MAJ Travel Concierge to anyone looking for reliable, professional, and top-tier travel assistance."
"The company has good customer relations and ethics. They're also friendly and knowledgeable."
Join as a member. We plan, book, monitor and manage everything, before, during and after your trip.
Start with our travel guides. Learn the risks, understand the rules, then decide how you want to travel.
We have supported 5 organisations with corporate and group travel. We act as your dedicated travel partner.
Book your travel with confidence. We handle the research, the fare rules, the booking, and the problems, so you don't have to.
We plan your route, explain fare rules, and manage your booking, from first enquiry through to landing.
Fill in the form below and we'll get back to you within 4 hours. Once we've reviewed your request, we'll send you tailored options with full fare rule explanations.
£75
One-Off Travel Support · Credited if booking proceeds. 10% concierge fee applies, minimum £100.
Not ready to book yet? Browse our free travel guides →
This is a realistic example of what we deliver after you pay the planning fee. Names and personal details are removed. The depth, structure, and level of explanation is real.
Share your route, dates, travellers, and any specific requirements via the form above.
Covers your full route analysis and tailored recommendations. Credited back if we manage the booking.
We present your options, book when you confirm, and support you through to your destination.
Members never pay the £75 planning fee (from Gold), pay lower concierge fees, and get priority support. Plans from £49.99/month.
The wrong fare. The wrong route. The wrong assumptions. And when something changes, those decisions become expensive.
New tickets costing £300–£900
£500+ to make changes
Unexpected airport charges
No real support when things change
These are not rare situations. They are the result of decisions made before booking. This is not about booking flights. It is about making sure nothing costs you more than it should.
You are not paying for flight booking. Anyone can book a flight.
The right decisions before you book. Fare rules, route risk, flexibility: all reviewed before any commitment is made.
The right support when something changes. We act before problems become expensive.
The right action when something goes wrong. Airlines, rebooking, compensation: all handled.
If none of these apply, you can continue to manage your travel yourself.
Extended Family Plan: up to 7 people at a single flat rate. More cost-effective than Platinum once you have 5 or more travellers.
Business Travel Plan · 5% concierge fee · Pricing tailored to your organisation's size and travel requirements.
Request a Corporate Proposal →Every member receives all six guides at no extra cost. Fare rules, visa applications, disruption rights, diaspora routes, family travel, and ministry coordination. New guides added regularly. Retail value of all six guides: over £220.
Your guide purchase can be credited toward your first month of membership. Just mention it when you sign up. For example: bought the Fare Rules guide at £37? That amount comes off your first monthly membership fee.
Take full responsibility for every decision, every mistake, every delay, and every cost that follows.
Join membership. We take responsibility, before, during, and after every journey.
Try us on a one-off booking first. If you like how we work, membership will make sense. No pressure.
We help organisations plan travel, reduce costly mistakes, and support their teams before, during, and after every journey.
We help organisations make the right travel decisions, manage cost risk, and ensure their teams are supported at every stage of travel. From planning to disruption handling, we act as your dedicated travel partner.
Direct and connecting routes, best fares with the right conditions for your team's travel.
Know what you're buying before you pay. We explain cost risk so your organisation can make properly informed decisions.
Alerts before problems escalate. We track your team's flights from booking through to landing.
We handle it so your team doesn't have to. Fast action when schedules change or flights are cancelled.
Seats, connections, and timing aligned across the group. Nobody left behind, nobody late.
One expert, not a call centre. Your organisation has one dedicated point of contact for all travel matters.
Most travel costs don't come from ticket prices. They come from choosing the wrong ticket. We explain fare rules clearly before booking.
We reduce issues like missed connections, change penalties, and disruption stress before they become problems.
When things go wrong, your team doesn't deal with airlines. We step in and handle it.
We are independent and advise based on what is best for your organisation, not on commission or quotas.
We can provide simple travel summaries on request to help you review costs and improve future travel decisions.
We understand your organisation's travel needs, frequency, and priorities.
We handle all travel planning, bookings, and coordination on your behalf.
We support your team before, during, and after every trip, on an ongoing basis.
If your organisation values efficiency, cost control, and proper travel support, we should be managing your travel.
Tell us about your organisation's travel needs. We'll come back to you with exactly how we can help, no obligation, just a conversation.
Corporate pricing is tailored to your organisation's size, travel frequency, and requirements. We put together a proposal after understanding what you actually need, not a one-size-fits-all plan.
Our guides are decision tools, not generic travel tips. Each one addresses a specific risk area that costs travellers money every day.
A free 2-page guide covering the most common and costly travel mistakes, and exactly how to avoid them. Takes 5 minutes to read and could save you hundreds.
Enter your details and we'll send it to you immediately.
No spam. Unsubscribe any time.
Each guide is a standalone resource addressing a specific travel risk. Buy individually or get all of them free as a member.
Understand exactly what your airline ticket allows before you pay. Fare classes, fare basis codes, real scenarios, and a full decision framework.
Know exactly what you are owed when flights are cancelled, delayed, or changed. UK261 and EC261, insider claim strategy, template complaint letter, and worked examples from real cases.
Routes, risks, and fare traps for London to Lagos, Accra, Nairobi, Johannesburg and beyond. Transit visa risks by hub, peak season strategy, airline comparison.
How to protect your money when your travel depends on a visa. Timing, fare selection, refusal reasons, document checklists, and worked scenarios.
Seats, connections, timing: coordinated across the group. How to avoid the costly mistakes that come with group bookings.
Managing speaker travel, conference logistics, and mission trips. Built for administrators and ministry coordinators.
Members get every guide included, plus lower fees, no planning fee, and a dedicated travel expert. From £49.99/month.
MAJ Travel Services Limited · Co. No. 14409655 · ICO No. ZB558048
MAJ Travel Concierge is a trading name of MAJ Travel Services Limited, a company registered in England and Wales (Co. No. 14409655). We provide personal travel concierge services including flight advisory, fare rule explanation, route planning, and travel management.
We act as a personal travel concierge. We facilitate flight bookings and provide advisory services on your behalf. We are not a travel agent, tour operator, or ATOL-licensed business. We do not sell package holidays. All bookings are made directly with airlines and service providers on your behalf.
A non-refundable planning fee of £75 applies for one-off travel support. This covers route analysis, fare rule review, and tailored recommendations. The fee is credited against your concierge fee if we proceed to manage your booking.
Our standard concierge fee is 10% of the total booking value, with a minimum of £100. Membership plans offer reduced rates. Complexity supplements of 1–2% may apply for business/first class bookings, multi-city itineraries (3+ cities), or group travel of 5 or more people.
Membership plans are subject to a minimum 3-month term. Annual plans are paid upfront and save the equivalent of 2 months vs monthly billing. Memberships are non-transferable and apply to the named member(s) only. Cancellation requests must be submitted in writing before the next billing date.
MAJ Travel Concierge acts as an intermediary between you and airlines/service providers. We are not liable for airline decisions, delays, cancellations, weather events, immigration outcomes, or losses caused by external travel disruptions. Our liability is limited to the fees paid to us for the specific service in question.
You are responsible for providing accurate travel information including passport details, travel dates, and special requirements. MAJ Travel Concierge is not liable for errors arising from inaccurate information provided by the client.
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For queries relating to these terms, contact us at support@majtravelconcierge.com
MAJ Travel Services Limited (“we”, “us”, “our”) is the data controller for personal data processed through this website and our services. We are registered with the Information Commissioner's Office (ICO No. ZB558048).
We collect: name, email address, phone number, WhatsApp number, travel details (routes, dates, passenger information), company/organisation name (for corporate clients), travel documents including passport copies and booking confirmations (collected at the booking stage for the purpose of managing your travel on your behalf), and any other information you provide when using our services or completing our forms.
We use your data to: provide travel concierge services, respond to enquiries, manage bookings on your behalf, send service-related communications, and (with your consent) send marketing updates about our services and guides.
We process your data on the basis of: contract performance (to deliver the service you requested), legitimate interests (to manage our business and improve our services), and consent (for marketing communications).
We may share your data with airlines, hotels, and other travel service providers where necessary to fulfil your booking. We do not sell your personal data to third parties. We use third-party tools including Wix (CRM and forms), Stripe (payment processing), and WhatsApp (communications).
We retain your personal data for as long as necessary to provide our services and comply with legal obligations, typically up to 7 years for financial records. You may request deletion of your data at any time.
You have the right to: access your data, correct inaccurate data, request deletion, restrict processing, and withdraw consent for marketing at any time. To exercise these rights, contact us at support@majtravelconcierge.com
You have the right to lodge a complaint with the ICO (ico.org.uk) if you believe we have not handled your data lawfully.
We accept payment via Stripe (card payments) and bank transfer where agreed in advance. All prices are quoted and charged in GBP (£).
The £75 planning fee is due before work commences on one-off travel requests. This fee is non-refundable but is credited against your concierge fee if we proceed to manage your booking.
Concierge fees are invoiced once your booking has been confirmed and completed. Payment is due within 7 days of invoice. Our standard rate is 10% of booking value (minimum £100). Membership rates and applicable supplements will be agreed in advance.
Monthly memberships are billed on a recurring basis from the date of sign-up. Annual memberships are billed upfront. All membership payments are processed securely via Stripe. Minimum 3-month commitment applies to all plans.
The £75 planning fee is non-refundable. Membership fees are non-refundable for the current billing period. If you cancel a membership, access continues until the end of the current paid period. Refunds for travel booking errors that are our fault will be handled on a case-by-case basis.
Flight ticket costs, hotel costs, and other third-party travel costs are separate from our fees. You pay these directly to the airline or service provider. We manage the booking on your behalf but do not hold client funds for third-party bookings unless specifically agreed.
For any payment disputes, contact us at support@majtravelconcierge.com within 14 days of the disputed charge.
MAJ Travel Concierge is committed to ensuring our website and services are accessible to everyone, including people with disabilities.
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website is designed with: clear heading structure, sufficient colour contrast, keyboard navigability, and descriptive link text.
We offer our services via multiple channels including WhatsApp, email, and online forms to accommodate different communication preferences. If you require any specific accessibility accommodation, please contact us and we will do our best to assist.
If you experience any accessibility barriers on our website or with our services, please contact us at support@majtravelconcierge.com and we will work to resolve the issue promptly.