Your travel,
handled properly.
Membership is designed for travellers, families, and organisations who want ongoing concierge support, reduced booking fees, and someone already in place when plans change.
We charge for decisions, execution, and ongoing management.
Three reasons members stay with us.
Ongoing support
You already have someone to contact when plans change. No starting from scratch.
Reduced fee structure
Members receive reduced concierge fees on bookings and have the travel consultation fee waived.
Continuity
We learn your routes, your travellers, and your priorities over time.
The same operational care floor, regardless of tier.
Tiers differ by who is covered, how much retained context we hold, and whether quarterly reporting is included. The operational support menu is the same for everyone.
Pick the relationship level that fits.
Membership runs on a 3-month minimum term. Monthly or annual billing. Cancel any time after the minimum term with one month notice.
One-off concierge service
A single trip, no ongoing relationship. Concierge fee from 10% on the booking, plus a £75 travel consultation fee credited against the eventual booking.
Occasional traveller support
for one named traveller
- One named traveller covered
- Travel consultation fee waived
- All universal benefits included (see above)
- Flight monitoring for MAJ-booked travel
- Fee from 7% on bookings, varies by complexity
Frequent traveller support
for one or two named travellers
- Up to two named travellers covered
- Travel consultation fee waived
- All universal benefits included (see above)
- Continuity across both travellers
- Quarterly travel summary on request
- Fee from 6% on bookings, varies by complexity
Couples and dual traveller concierge
for one or two named travellers with retained context
- One or two named travellers covered
- Travel consultation fee waived
- All universal benefits included (see above)
- Retained traveller context across bookings
- Quarterly travel review on request
- Fee from 5% on bookings, varies by complexity
See other plans (Platinum Household, Corporate) ▼
Multi-traveller household coordination
For households coordinating travel across multiple people: partners, parents, and children up to 7 named travellers. Household-wide profile retention. Overlapping family travel handled as part of the relationship. Quarterly travel review on request.
Tailored for organisations and ministries
For charities, ministries, executive teams, and organisations running repeat travel. Includes account reconciliation, quarterly spend tracking, and a consistent point of contact across your team. Quarterly travel review on request.
See Corporate & Org Page →Concierge fees vary depending on itinerary complexity, traveller count, routing, and level of operational support required. The percentages shown above are the floor for each tier.
Some highly complex, multi-city, urgent, or operationally intensive itineraries may require bespoke concierge pricing, agreed with you before any work begins.
Two things, kept separate and clear.
Most travel concierges roll everything into one opaque fee. We separate the relationship from the work, so you always know what you are paying for.
The relationship
- Ongoing relationship
- Retained traveller context
- Pre-travel planning oversight
- A consistent point of contact
- Travel monitoring on active bookings
The booking work
- Booking execution
- Supplier coordination
- Ticketing workflow
- Multi traveller handling
- Booking management
Membership supports the ongoing relationship. Concierge fees apply only when bookings are actively coordinated and managed.
What membership looks like in practice.
The couple coordinating repeat travel
A couple based in London, both with international work commitments and family in Lagos. Across the year, that means business trips for one, conference travel for the other, an anniversary getaway, and two Lagos visits to see ageing parents. Different airlines, different dates, often overlapping windows.
With Gold membership, the same concierge handles every booking. They know which carrier each partner prefers, how the travel calendars need to be deconflicted, and which routings work best from Lagos. When a schedule changes, the couple does not start from scratch. The concierge already knows the context.
The church with a conference season
A UK church hosts three major conferences a year, each bringing visiting ministers from Nigeria, Ghana, the United States, and across Europe. That is 30 to 50 separate bookings annually, plus mission team travel and pastoral visits between events.
Corporate Membership means one concierge coordinates all of it. The church administrator does not chase airlines, manage welcome packs, or field traveller queries at midnight. Reconciliation arrives quarterly, the trustees see a proper supplier relationship, and the volunteer team is free to focus on the programme and the people.
Designed for people managing real travel responsibility.
Membership is not for occasional holidaymakers. It is for travellers and organisers whose lives include travel as a recurring operational responsibility.
- Frequent international travellers
- Families coordinating multiple trips annually
- Parents booking for elderly relatives or children
- Busy professionals with fixed schedules
- Churches and organisations managing guest travel
- Travellers wanting ongoing support, not one-off help
From sign up to ongoing support.
Three steps. No long onboarding form. We learn as we go.
Activate your membership
Create your account and tell us how you usually travel. Routes, traveller names, preferences, accessibility needs, anything that helps us help you well.
Meet your concierge
A short introductory call to walk through your travel profile, agree how we communicate, and set up the channels you prefer. WhatsApp, email, phone, or a mix.
Travel with ongoing support
When plans change or support is needed, you already have someone in place. Each booking adds to the context we hold for you and your travellers.
What members actually ask.
Membership is operational, not theoretical. Below are the kinds of messages our members send on a typical week.
"Can you review this route before I book?"
"Can you coordinate flights for our conference speakers?"
"Can you move this return by two days?"
"Can you monitor this itinerary while we travel?"
"Can you explain these fare rules before payment?"
"Can you help arrange wheelchair assistance?"
"Can you reroute my trip?"
"Can you help process a refund or compensation claim?"
Already a member?
Access your concierge portal, member resources, and support channels below.
Plain answers to common questions.
Support is prioritised by membership tier, urgency, and active travel status.
Membership covers the ongoing relationship: priority support, named concierge, monitoring, and continuity. The concierge fee covers the actual booking work when a trip happens. You only pay the concierge fee when a booking is being coordinated.
One-off works for a single trip. Membership works if you travel a few times a year or coordinate travel for others. The reduced concierge fees usually pay for membership within a few bookings.
Three months gives the relationship time to take shape. After that, cancel any time with one month notice.
Email support@majtravelconcierge.com with one month notice after the minimum term. No exit fees.