How can we help today?
Whether you are a member, an existing MAJ traveller, or seeking help with a specific journey, choose the option that best matches your situation.
Pick what fits your situation and we will point you to the right next step.
Help with travel you have already booked
- Flight delayed or cancelled
- Schedule changed by the airline
- Missed or tight connection
- Denied boarding or bumped
- Compensation claim (EC261)
- Airline will not respond
Includes review of your circumstances, fare rule check, passenger rights, routing options, compensation assessment, and next steps. Pay first, then the form opens.
Before you book or commit
- Planning a complex trip
- Group or event travel
- Which route or fare is best
- Fare rules review
- A standalone quote
- Multi-city or mixed-passport trip
Credited to your concierge fee if you proceed. Fare rules review is always handled as a consultation.
These skip payment
If you already have an arrangement with us, use the right door below.
MAJ arranged or manages your journey. Tell us what is happening.
Request Support →Complex or group travel, or unsure where you fit? Book a short call.
Book a free call →Guides and resources
There is a members area, and it is worth joining.
For travellers who want support before, during and after travel: priority support, reduced concierge fees, ongoing travel management, and travel monitoring and assistance. Members get all of the above included, with disruption help built in.
Need to reach us?
WhatsApp is the fastest way to contact MAJ Travel Concierge. Please note it is a communication channel, not a free advisory service. Support is provided through membership, managed travel, consultations, or the Disruption Advisory.